At Gen W Lounge, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, make purchases, or interact with our services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Details: Name, email address, phone number, and mailing address (for deliveries and communication).
- Payment Information: Credit/debit card details and billing information, collected securely via third-party payment processors.
- Order Details: Information related to your purchases, such as items ordered, preferences, and delivery details.
- Website Interactions: Data about your browsing behavior on our site, such as pages visited and items clicked, through cookies or analytics tools.
- Account Information: Details you provide when creating an account on our e-store.
2. How We Use Your Information
The data we collect is used for the following purposes:
- To process and fulfill your orders, including delivery arrangements.
- To send you order confirmations, updates, and customer service communications.
- To improve our website, e-store, and customer experience.
- To provide marketing communications and promotions related to Gen W Lounge and Mosanco Group brands, only with your consent.
- To comply with legal obligations or resolve disputes, if applicable.
3. Sharing of Information
We respect your privacy and will never sell or rent your personal data. However, your data may be shared under these circumstances:
- Mosanco Group of Companies: Your personal data may be securely shared within Mosanco Group to provide better services and tailored experiences across our brands.
- Service Providers: Trusted third-party companies that assist in payment processing, order fulfillment, or website analytics.
- Legal Requirements: When required by law or for the protection of our rights or safety.
4. Data Security
We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. Our e-store uses secure payment gateways and encrypts sensitive information to ensure your security. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
5. Cookies and Analytics
We use cookies and similar technologies to enhance your browsing experience and understand user behavior on our website. You can manage your cookie preferences in your browser settings.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Opt-out of marketing communications by following the unsubscribe link in our emails.
- Request the deletion of your personal data, subject to legal or operational obligations.
7. Changes to This Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we encourage you to review it periodically
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: 8012 8000
- Address: 88 Rangoon Road, #01-02 Singapore 218374